A service upgrade usually involves more than replacing a panel. Utility scheduling, meter equipment, permits, load information, and inspection timing all matter.

Use this guide when a home is moving from a capacity question to a possible service upgrade, panel replacement, meter change, or utility request.

When to use this guide

  • A home with 100 A service is adding EV charging, heat pump backup heat, secondary suite loads, or workshop equipment.
  • An electrician recommends a 200 A upgrade and the owner needs to understand utility and inspection sequencing.
  • A project quote includes panel, meter base, mast, trench, disconnect, or service entrance work that involves multiple parties.

Inputs to gather

  • Existing service size, meter location, overhead or underground service, panel rating, main breaker, and service entrance condition.
  • Proposed new loads and future loads driving the upgrade discussion.
  • Utility account, service request requirements, metering equipment requirements, and outage scheduling needs.
  • Panel location, grounding/bonding context, surge protection or generator interlock discussions, and available working space.
  • Authority permit or notification path and inspection timing.

Project path matrix

Situation Verify first Keep evidence Stop if
A home with 100 A service is adding EV charging, heat pump backup heat, secondary suite loads, or workshop equipment. Existing service size, meter location, overhead or underground service, panel rating, main breaker, and service entrance condition. Photos of meter base, service mast or lateral entry, main panel, main breaker, grounding/bonding area, and proposed panel location. The utility cannot confirm service availability or required metering equipment.
An electrician recommends a 200 A upgrade and the owner needs to understand utility and inspection sequencing. Proposed new loads and future loads driving the upgrade discussion. Load-list calculator output and proposed equipment spec sheets. The project includes generator transfer equipment, solar, battery storage, secondary suite, or commercial/rental occupancy.
A project quote includes panel, meter base, mast, trench, disconnect, or service entrance work that involves multiple parties. Utility account, service request requirements, metering equipment requirements, and outage scheduling needs. Utility application or service request confirmation, permit/notification number, outage date, inspection notes, and reconnection record. Existing service equipment condition, grounding, bonding, clearances, or working space is uncertain.

Working checklist

  • Confirm the project branch: A home with 100 A service is adding EV charging, heat pump backup heat, secondary suite loads, or workshop equipment.
  • Measure or photograph the first hard inputs: Existing service size, meter location, overhead or underground service, panel rating, main breaker, and service entrance condition. Proposed new loads and future loads driving the upgrade discussion.
  • Record the decision basis: Installing a 200 A panel is not the same as receiving a 200 A utility service. Hydro One, BC Hydro, Toronto Hydro, FortisBC, ENMAX, EPCOR, and other utilities can have different service request requirements.
  • Keep the handoff package together: Photos of meter base, service mast or lateral entry, main panel, main breaker, grounding/bonding area, and proposed panel location.
  • Stop before work proceeds if this applies: The utility cannot confirm service availability or required metering equipment.

Workflow

  1. Confirm the reason for the upgrade and whether load management or lower-current equipment is still a viable alternative.
  2. Prepare load summary, panel photos, meter/service photos, and proposed equipment specs before utility or contractor review.
  3. Confirm utility-side scope: meter base, service lateral, overhead mast, transformer availability, disconnect, or trench.
  4. Coordinate contractor work, utility outage, inspection, reconnection, and any follow-up labeling or panel schedule cleanup.
  5. Keep the final service documentation with future load-planning records.

Decision checkpoints

  • Installing a 200 A panel is not the same as receiving a 200 A utility service.
  • Meter base and service entrance requirements are utility-specific and may affect equipment choice.
  • An upgrade can expose existing defects or grounding/bonding issues that must be resolved.
  • A larger service may not be the only option if load management or equipment selection changes the load profile.

Canada-specific checks

  • Hydro One, BC Hydro, Toronto Hydro, FortisBC, ENMAX, EPCOR, and other utilities can have different service request requirements.
  • Overhead and underground services can have different lead times, ownership boundaries, and site-prep obligations.
  • Final work must be coordinated with the local utility, electrical authority, current Canadian Electrical Code context, and equipment markings.

Project package to keep

  • Photos of meter base, service mast or lateral entry, main panel, main breaker, grounding/bonding area, and proposed panel location.
  • Load-list calculator output and proposed equipment spec sheets.
  • Utility application or service request confirmation, permit/notification number, outage date, inspection notes, and reconnection record.
  • Updated panel schedule and service label photos after completion.

Stop and get local review

  • The utility cannot confirm service availability or required metering equipment.
  • The project includes generator transfer equipment, solar, battery storage, secondary suite, or commercial/rental occupancy.
  • Existing service equipment condition, grounding, bonding, clearances, or working space is uncertain.

Questions to settle before work starts

  • Which local authority, utility, property authority, product listing, or manufacturer instruction controls this service and load planning decision?
  • Which inputs are measured from the field or nameplate, and which are still assumptions from a quote, drawing, or memory?
  • Which part of the work will be concealed, energized, interconnected, or purchased before review if the sequence is not controlled?
  • Which single assumption would change the equipment choice, installation path, cost, schedule, or inspection timing?
  • Who will keep the final photos, calculator outputs, product documents, permit or utility records, and commissioning notes?

Public reference starting points

Local standards and authority note

Service upgrade work must be coordinated with the local utility, authority, product markings, and qualified professionals.